Producers/Stations Support
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Introduction and Overview of PBS Digital Products
Introduction
Overview of PBS Digital Consoles and How to Gain Access
FAQs for the Station Video Portal Redesign
Media Manager
General
I need to edit a field but do not have permission.
Can I rearrange or reorder my content?
What is an easy way to keep track of where I am in the console?
Analytics
Where can I add Analytics tracking code?
How do I add analytics code on my show pages?
How do I add analytics to my franchise?
Assets
What is an asset?
Where can I add a full length asset?
How do I add a closed caption file to my asset?
Why can't I add a full length asset?
How do I assign Availability?
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Availability
What is Availability?
How do I assign availability to my show?
How do I assign availability to my asset?
Captions
Where do I add my caption file?
Clips and Previews
How do I add a clip or preview to my episode?
How do I add a clip or preview to my show?
How do I add a clip or preview to my show?
How do I add a clip or preview to my franchise?
How do I add a clip or preview to my season?
Episodes
How do I edit an episode?
How do I reassign my episode to a different show or season?
How do I delete an episode?
How do I add an episode to my show?
How do I put my episodes in a season?
View all (6)
Extras
How are extras different from assets?
Which objects accept extras?
Franchise
How do I create a franchise?
How do I add a clip or preview to my franchise?
How do I add analytics code to my franchise?
Remote Assets
What is a remote asset?
How do I create remote assets?
How do I find the remote asset I created?
I'm trying to assign a Franchise and a Show to my Remote Asset but it won't let me.
Seasons
How do I see my seasons?
How do I put my episodes in a season?
How do I move an episode to a different season?
How can seasons be listed?
Shows
How do I create a show?
How do I find a show?
How do I update my show's metadata?
How do I add an episode to my show?
How do I create a preview for my show?
Specials
What is a special?
What's the difference between an episode and a special?
How do I add a special?
How do I add a clip or preview to my special?
How do I move my special?
Sponsorship
Where can I add sponsorship information?
Video
Where can I add a video file?
What are the video specifications?
How long does it take for a video to ingest?
Bento
General Information
What is Bento?
How do I log in to Bento?
What do I need to get a Bento site?
Can I use any domain name for my site?
How long from when I make an edit or update content before it appears live online?
View all (10)
Setting up your site
I don't have a PBS account. How do I get one?
Who can create a Bento site?
How do I connect my site to PBS content such as Media Manager videos?
Roles and Permissions
How do I know what I can do in the role I've been assigned?
As a site administrator, can I give different permissions to my colleagues?
Features
What kind of content can I add to my Bento site?
Is there a donation module?
What are components?
If we use a third party vendor for donation page can we use that for Bento?
Is there a way to add a commenting feature on my Bento pages?
View all (7)
Images
Are there requirements for images I use on my site?
Is there a way to easily add the same image to several Bento pages?
Curate
FAQ
My station produces a national show so I need access to my station and the national content. Is this possible?
How often can I change items in my collections?
As a station, what are some of the elements I can schedule?
What are the requirements for my Featured Show module?
What are the requirements for my Social Media Hashtags module?
View all (18)
MVault
Memberships
Can I deactivate a member?
Can I delete a member?
Is the Membership ID generated by MVault?
Do I need to calculate and add a Grace Period to a member's Expire Date?
Is a member considered "active" while within Grace Period?
View all (12)
Getting Started
I need access to the MVault console but I don't have a PBS Account. How do I get one?
What's the URL for the MVault console?
Where can I find user documentation?
Is there an MVault discussion forum?
I'm using the API. Is there documentation for that?
Avail Interstitial Manager
General
How do I get an Avail account?
What if I don't schedule any avails?
How far in advance do I need to add a pod to Avail to be sure it shows up in my livestream?
What is the process for clearing sponsor content for streaming?
Can I schedule multiple pods per break?
View all (6)
Campaigns
What is a campaign?
Pods
What is a pod?
Can I preview my video file in the Avail console?
How does my pod show up in my linear stream?
Can I edit a pod after I have saved and scheduled it?
Rules
What are rules in Avail?
Video
What if my video is not exactly 65 seconds long?
What format does my video have to be in?
What should my video frame rate be?
Conflicts
What is a conflict?
Member Support
Passport FAQs
Passport Member Support One Sheet
Member is signed in but can't watch Passport videos
Member wants to change the email address they use for Passport.
Streaming Rights: Why Some Content is Unavailable
Member does not have an entry in MVault
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Livestream FAQs
The livestream tells the viewer they are outside of their station's area.
Which devices offer the local livestream?
Member is signed in with their Passport account, but can't watch the local livestream.
PBS App FAQs
Which devices support the PBS app?
How can members download the PBS app on each device?
PBS App Screenshots
PBS Video App on Roku Screenshots
PBS Video App on Apple TV Screenshots
PBS Video App on Amazon Fire Screenshots
PBS Video App on Apple iPhone and iPad Screenshots
PBS Video App on Android TV Screenshots
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Troubleshooting
SUPPORT FOLLOW-UP: PBS LOGIN OUTAGE ON 1/22/24
Public Media Single Sign-On
General Information
What is the Public Media Single Sign-On (SSO) service?
What does the user workflow look like for Public Media SSO?
How does my station get started with Public Media SSO?
What are the features of Public Media SSO?
Who is eligible to adopt and use Public Media SSO?
View all (10)
Integration
Will we be able to add Public Media SSO to our Bento and Grove CMS/websites?
When will I be able to integrate Public Media SSO into my website?
We have a mobile app hosted by a vendor. Can Public Media SSO be implemented with station mobile, OTT apps or other websites?
Can I use Public Media Single Sign-On for enterprise applications such as my internal CRM?
What technical specifications are required for a station/organization to integrate Public Media SSO?
NPR's Grove for dual licensees
NPR Grove Support Links
Links to NPR's Grove support documentation