Producers/Stations Support
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Knowledge base
Media Manager
General
3
I need to edit a field but do not have permission.
Can I rearrange or reorder my content?
What is an easy way to keep track of where I am in the console?
Analytics
3
Where can I add Analytics tracking code?
How do I add analytics code on my show pages?
How do I add analytics to my franchise?
Assets
6
What is an asset?
Where can I add a full length asset?
How do I add a closed caption file to my asset?
See all 6 articles
Availability
3
What is Availability?
How do I assign availability to my show?
How do I assign availability to my asset?
Captions
1
Where do I add my caption file?
Clips and Previews
5
How do I add a clip or preview to my episode?
How do I add a clip or preview to my show?
How do I add a clip or preview to my show?
See all 5 articles
Episodes
6
How do I edit an episode?
How do I reassign my episode to a different show or season?
How do I delete an episode?
See all 6 articles
Extras
2
How are extras different from assets?
Which objects accept extras?
Franchise
3
How do I create a franchise?
How do I add a clip or preview to my franchise?
How do I add analytics code to my franchise?
Remote Assets
4
What is a remote asset?
How do I create remote assets?
How do I find the remote asset I created?
See all 4 articles
Seasons
4
How do I see my seasons?
How do I put my episodes in a season?
How do I move an episode to a different season?
See all 4 articles
Shows
5
How do I create a show?
How do I find a show?
How do I update my show's metadata?
See all 5 articles
Specials
5
What is a special?
What's the difference between an episode and a special?
How do I add a special?
See all 5 articles
Sponsorship
1
Where can I add sponsorship information?
Video
3
Where can I add a video file?
What are the video specifications?
How long does it take for a video to ingest?
Bento
General Information
11
What is Bento?
How do I log in to Bento?
What do I need to get a Bento site?
See all 11 articles
Roles and Permissions
2
How do I know what I can do in the role I've been assigned?
As a site administrator, can I give different permissions to my colleagues?
Features
8
What kind of content can I add to my Bento site?
Is there a donation module?
What are components?
See all 8 articles
Images
2
Are there image size requirements?
Is there a way to easily add the same image to several Bento pages?
Content
1
I want to use BBC content on my Bento site. How do I do that?
Curate
FAQ
18
My station produces a national show so I need access to my station and the national content. Is this possible?
How often can I change items in my collections?
As a station, what are some of the elements I can schedule?
See all 18 articles
MVault
Memberships
14
Can I deactivate a member?
Can I delete a member?
Is the Membership ID generated by MVault?
See all 14 articles
Getting Started
5
I need access to the MVault console but I don't have a PBS Account. How do I get one?
What's the URL for the MVault console?
Where can I find user documentation?
See all 5 articles
Bento 3.0
Setting up your site
3
I don't have a PBS account. How do I get one?
What role(s) can create a Bento site?
How do I connect my site to PBS content such as COVE videos?
Avail Interstitial Manager
General
6
How do I get an Avail account?
What if I don't schedule any avails?
How far in advance do I need to add a pod to Avail to be sure it shows up in my livestream?
See all 6 articles
Campaigns
1
What is a campaign?
Pods
4
What is a pod?
Can I preview my video file in the Avail console?
How does my pod show up in my linear stream?
See all 4 articles
Rules
1
What are rules in Avail?
Video
3
What if my video is not exactly 65 seconds long?
What format does my video have to be in?
What should my video frame rate be?
Conflicts
1
What is a conflict?