Producers/Stations Support

General 3

• I need to edit a field but do not have permission.
• Can I rearrange or reorder my content?
• What is an easy way to keep track of where I am in the console?

Analytics 3

• Where can I add Analytics tracking code?
• How do I add analytics code on my show pages?
• How do I add analytics to my franchise?

Assets 6

• What is an asset?
• Where can I add a full length asset?
• How do I add a closed caption file to my asset?

See all 6 articles

Availability 3

• What is Availability?
• How do I assign availability to my show?
• How do I assign availability to my asset?

Captions 1

• Where do I add my caption file?

Clips and Previews 5

• How do I add a clip or preview to my episode?
• How do I add a clip or preview to my show?
• How do I add a clip or preview to my show?

See all 5 articles

Episodes 6

• How do I edit an episode?
• How do I reassign my episode to a different show or season?
• How do I delete an episode?

See all 6 articles

Extras 2

• How are extras different from assets?
• Which objects accept extras?

Franchise 3

• How do I create a franchise?
• How do I add a clip or preview to my franchise?
• How do I add analytics code to my franchise?

Remote Assets 4

• What is a remote asset?
• How do I create remote assets?
• How do I find the remote asset I created?

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Seasons 4

• How do I see my seasons?
• How do I put my episodes in a season?
• How do I move an episode to a different season?

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Shows 5

• How do I create a show?
• How do I find a show?
• How do I update my show's metadata?

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Specials 5

• What is a special?
• What's the difference between an episode and a special?
• How do I add a special?

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Sponsorship 1

• Where can I add sponsorship information?

Video 3

• Where can I add a video file?
• What are the video specifications?
• How long does it take for a video to ingest?

General Information 11

• What is Bento?
• How do I log in to Bento?
• What do I need to get a Bento site?

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Roles and Permissions 2

• How do I know what I can do in the role I've been assigned?
• As a site administrator, can I give different permissions to my colleagues?

Features 8

• What kind of content can I add to my Bento site?
• Is there a donation module?
• What are components?

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Images 2

• Are there image size requirements?
• Is there a way to easily add the same image to several Bento pages?

Content 1

• I want to use BBC content on my Bento site. How do I do that?

General Information 6

• How to Reset Your Password
• How to Communicate During Downtime
• How to Follow from Your Personal Drawer Menu

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Adding Content 4

• How to Add Images Using WYSIWYG
• How to Add Links Using WYSIWYG
• How to Use Share and Store

See all 4 articles

Finding Content 3

• How to Find Episode Summaries in Programs A-Z
• How to Find Programs by Genre and Keyword
• How to Find Content Out of Rights

Reporting Advisories 2

• How to Report a Channel Advisory
• How to Report an Advisory

FAQ 18

• My station produces a national show so I need access to my station and the national content. Is this possible?
• How often can I change items in my collections?
• As a station, what are some of the elements I can schedule?

See all 18 articles

Memberships 14

• Can I deactivate a member?
• Can I delete a member?
• Is the Membership ID generated by MVault?

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Getting Started 5

• I need access to the MVault console but I don't have a PBS Account. How do I get one?
• What's the URL for the MVault console?
• Where can I find user documentation?

See all 5 articles

Setting up your site 3

• I don't have a PBS account. How do I get one?
• What role(s) can create a Bento site?
• How do I connect my site to PBS content such as COVE videos?

General 6

• How do I get an Avail account?
• What if I don't schedule any avails?
• How far in advance do I need to add a pod to Avail to be sure it shows up in my livestream?

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Campaigns 1

• What is a campaign?

Pods 4

• What is a pod?
• Can I preview my video file in the Avail console?
• How does my pod show up in my linear stream?

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Rules 1

• What are rules in Avail?

Video 3

• What if my video is not exactly 65 seconds long?
• What format does my video have to be in?
• What should my video frame rate be?

Conflicts 1

• What is a conflict?