Introduction

• Overview of PBS Digital Consoles and How to Gain Access
• FAQs for the Station Video Portal Redesign

General

• I need to edit a field but do not have permission.
• Can I rearrange or reorder my content?
• What is an easy way to keep track of where I am in the console?
• Can I automatically add shows and videos to My List on PBS.org

Analytics

• Where can I add Analytics tracking code?
• How do I add analytics code on my show pages?
• How do I add analytics to my franchise?

Assets

• What is an asset?
• Where can I add a full length asset?
• How do I add a closed caption file to my asset?
• Why can't I add a full length asset?
• How do I assign Availability?

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Availability

• What is Availability?
• How do I assign availability to my show?
• How do I assign availability to my asset?

Captions

• Where do I add my caption file?

Clips and Previews

• How do I add a clip or preview to my episode?
• How do I add a clip or preview to my show?
• How do I add a clip or preview to my show?
• How do I add a clip or preview to my franchise?
• How do I add a clip or preview to my season?

Episodes

• How do I edit an episode?
• How do I reassign my episode to a different show or season?
• How do I delete an episode?
• How do I add an episode to my show?
• How do I put my episodes in a season?

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Extras

• How are extras different from assets?
• Which objects accept extras?

Franchise

• How do I create a franchise?
• How do I add a clip or preview to my franchise?
• How do I add analytics code to my franchise?

Remote Assets

• What is a remote asset?
• How do I create remote assets?
• How do I find the remote asset I created?
• I'm trying to assign a Franchise and a Show to my Remote Asset but it won't let me.

Seasons

• How do I see my seasons?
• How do I put my episodes in a season?
• How do I move an episode to a different season?
• How can seasons be listed?

Shows

• How do I create a show?
• How do I find a show?
• How do I update my show's metadata?
• How do I add an episode to my show?
• How do I create a preview for my show?

Specials

• What is a special?
• What's the difference between an episode and a special?
• How do I add a special?
• How do I add a clip or preview to my special?
• How do I move my special?

Sponsorship

• Where can I add sponsorship information?

Video

• Where can I add a video file?
• What are the video specifications?
• How long does it take for a video to ingest?

General Information

• What is Bento?
• How do I log in to Bento?
• What do I need to get a Bento site?
• Can I use any domain name for my site?
• How long from when I make an edit or update content before it appears live online?

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Setting up your site

• I don't have a PBS account. How do I get one?
• Who can create a Bento site?
• How do I connect my site to PBS content such as Media Manager videos?

Roles and Permissions

• How do I know what I can do in the role I've been assigned?
• As a site administrator, can I give different permissions to my colleagues?

Features

• What kind of content can I add to my Bento site?
• Is there a donation module?
• What are components?
• If we use a third party vendor for donation page can we use that for Bento?
• Is there a way to add a commenting feature on my Bento pages?

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Images

• Are there requirements for images I use on my site?
• Is there a way to easily add the same image to several Bento pages?

FAQ

• My station produces a national show so I need access to my station and the national content. Is this possible?
• How often can I change items in my Lists?
• As a station, what are some of the elements I can schedule?
• Can I use Curate to upload videos?
• Can I use Curate to upload remote assets?

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Memberships

• Can I deactivate a member?
• Can I delete a member?
• Is the Membership ID generated by MVault?
• Do I need to calculate and add a Grace Period to a member's Expire Date?
• Is a member considered "active" while within Grace Period?

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Getting Started

• I need access to the MVault console but I don't have a PBS Account. How do I get one?
• What's the URL for the MVault console?
• Where can I find user documentation?
• I'm using the API. Is there documentation for that?

General

• How do I get an AIM account?
• What if I don't schedule any avails?
• How far in advance do I need to add a pod to Avail to be sure it shows up in my livestream?
• What is the process for clearing sponsor content for streaming?
• Can I schedule multiple pods per break?

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Campaigns

• What is a campaign?

Pods

• What is a pod?
• Can I preview my video file in the AIM console?
• How does my pod show up in my linear stream?
• Can I edit a pod after I have saved and scheduled it?

Rules

• What are rules in AIM?

Video

• What if my video is not exactly 65 seconds long?
• In what format does my video have to be?
• What should my video frame rate be?

Conflicts

• What is a conflict?

Passport FAQs

• Passport Member Support One Sheet
• Member is signed in but can't watch Passport videos
• Member wants to change the email address they use for Passport.
• Streaming Rights: Why Some Content is Unavailable
• Member does not have an entry in MVault

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Livestream FAQs

• The livestream tells the viewer they are outside of their station's area.
• Which devices offer the local livestream?
• Member is signed in with their Passport account, but can't watch the local livestream.

PBS App FAQs

• Which devices support the PBS app?
• How can members download the PBS app on each device?

PBS App Screenshots

• PBS Video App on Roku Screenshots
• PBS Video App on Apple TV Screenshots
• PBS Video App on Amazon Fire Screenshots
• PBS Video App on Apple iPhone and iPad Screenshots
• PBS Video App on Android TV Screenshots

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Troubleshooting

• SUPPORT FOLLOW-UP: PBS LOGIN OUTAGE ON 1/22/24

General Information

• What is the Public Media Single Sign-On (SSO) service?
• Will data be shared across NPR, PBS, and stations?
• If my station is already integrated with PBS Account, what does my station need to do?
• What information does PBS need from my station for setup purposes?
• Will third-party platforms (e.g., Public Media Apps) be supported?

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Integration

• Will we be able to add Public Media SSO to our Bento and Grove CMS/websites?
• When will I be able to integrate Public Media SSO into my website?
• We have a mobile app hosted by a vendor. Can Public Media SSO be implemented with station mobile, OTT apps or other websites?
• Can I use Public Media Single Sign-On for enterprise applications such as my internal CRM?
• What technical specifications are required for a station/organization to integrate Public Media SSO?

NPR Grove Support Links

• Links to NPR's Grove support documentation