Memberships

Can I deactivate a member?
Yes. To prevent access to the station offer for that member, you can either: Set Status to Off Change the Expire Date to a date in the past. Si...
Wed, 1 Mar, 2017 at 1:43 PM
Can I delete a member?
Yes.  Users can be deleted within the console or via the API. However, if you just want to prevent access to the station offer for that member, it's ...
Wed, 1 Mar, 2017 at 1:48 PM
Is the Membership ID generated by MVault?
No. The station assigns the Membership ID, and it should correspond with the ID used for the member in their CRM/database. (The User Profile ID is assig...
Wed, 1 Mar, 2017 at 1:49 PM
Do I need to calculate and add a Grace Period to a member's Expire Date?
No. The 90-day Grace Period is automatically calculated within MVault when a station admin selects or changes (and saves) the Expire Date. The Expire Date w...
Wed, 1 Mar, 2017 at 1:51 PM
Is a member considered "active" while within Grace Period?
No. Users within Grace Period will have MVault access for 90 days after their Expire Date, but they are considered expired and not active.
Wed, 1 Mar, 2017 at 1:53 PM
How do I get member activation tokens?
There are three options: If you just need activation tokens for a few members, you can look up the individual membership records within the console. ...
Wed, 1 Mar, 2017 at 1:54 PM
"Status" is "On" but the member does not have access. What gives?
The Status field is just one of three criteria that must be met, in order for a member to have access to the station offer (such as Passport). A member wil...
Wed, 1 Mar, 2017 at 1:56 PM
What is considered a "Currently Active" member?
Currently Active reflects the number of membership records considered “active” and that currently have access to the offer (Passport). This means all member...
Wed, 1 Mar, 2017 at 2:28 PM
When is a membership considered "Expiring Soon?"
Memberships that are expiring soon will expire in 30 days or less.
Wed, 1 Mar, 2017 at 2:29 PM
What does "Provisional" mean?
MVault was designed to be a permissive system, which enables new members to get immediate access to your station's offer. The Provisional setting allow...
Wed, 1 Mar, 2017 at 2:30 PM